|
Section 1: Frequently Asked Questions
1.1. What's special about NEILSON ADVISORY GROUP’s
payroll service?
It's the simplest, most reliable and economical payroll service available
today. Our payroll offering is the first payroll service to fully leverage
the Internet for every aspect of the payroll process, saving time for both
the employer and employees. The end result? You can process your payroll in a
fraction of the time, at a fraction of the cost, of your current method. In
fact, most payrolls can be processed in under 5 minutes.
1.2. What advantages does your payroll service offer my
employees?
With our payroll service, employees are now in control of their
compensation and benefits to a degree never before possible. For example,
they don't even have to be in the office on payday. With direct deposit and
our secure Web site, they can go online anywhere to print their pay stubs and
review their complete payroll history.
1.3. Do I have to give up control of my payroll?
Absolutely not. In fact, you retain "hands-on" control of the
major aspects of distributing and processing payroll without the hassles.
With NEILSON ADVISORY GROUP’s payroll service, you no longer have to
depend on courier services, third- party data handlers, or employees
whereabouts on payday.
1.4. How does the process work?
It's quite simple. Enter your payroll information once at our secure Web
site (or call/fax us, and we'll do it for you). Tax and other deductions are
calculated, and deposits are automatically made for you. From then on,
completing each payroll is no more than a few clicks away. Employees are paid
by direct deposit and receive e-mail notifications to go to a password
protected Web site to view their pay stub.
1.5. Some of my employees have direct deposit but
others prefer a paycheck every pay period. Can you handle both groups?
Certainly. You have the option of offering your employees a
"paperless" check via e-mail and our secure Web site. Or if they
prefer, you can print out a physical check and stub. NEILSON ADVISORY
GROUP offers flexibility to both you and your employees.
1.6. Do you handle my taxes?
NEILSON ADVISORY GROUP automatically calculates, deducts, pays and files
all taxes including federal, state and local. Once you enter your payroll
data, we'll handle the tax calculations, deductions and filings. We then
deposit them into the appropriate government accounts. It's that simple.
1.7. Is NEILSON ADVISORY GROUP’s payroll service
complicated?
It's easy to set up and practically effortless to operate. Start Simple(TM),
our turnkey Internet set-up system, will walk you through every step of the
process online. Once you're set up, that's it. All you need is your web
browser and an Internet connection. Then, all it takes is a few clicks of
your mouse and your payroll is done. Just think, now you can process your
payroll in under 5 minutes -- and move on to other business!
1.8. Do I need extra software or equipment?
No. All you need is a web browser and an Internet connection, and you're
in business. That's it! There is no software to install, upgrade or maintain.
1.9. Is NEILSON ADVISORY GROUP accurate?
Yes. In fact, it's guaranteed accurate. We guarantee that you will never
incur an IRS penalty, assuming you provide accurate information. We also
guarantee your complete satisfaction. If you're not satisfied with any aspect
of NEILSON ADVISORY GROUP’s payroll, you can cancel your service
anytime. You are not locked into a long term contract.
1.10. How much does NEILSON ADVISORY GROUP’s payroll
service cost?
Traditional payroll service bureaus will charge you much more than NEILSON
ADVISORY GROUP. We offer a simple fee structure with no hidden charges
... and no costly add ons.
1.11. What about reliability and security?
Reliability and security are top priorities. We protect your data with
the same care a bank uses to protect its deposits. Your data is secured
behind Kevlar-lined walls, bulletproof glass and 24-hour security guards. All
data transactions are authenticated by VeriSignTM -- the leader in
e-commerce security -- and our Web site is secured with 128-bit encryption, a
secure socket layer and Microsoft cluster redundant architecture.
1.12. How do I sign up for payroll service with
NEILSON ADVISORY GROUP?
It's easy. Simply click here.
Or if your prefer, call us at 323-939-6209.
We'll have you up and running immediately.
1.13. What if I need help or have questions?
You can reach our customer support team by phone at 1-800-216-9522 or
by email at info@NeilsonFinancial.com.
They can give you the answers
you need quickly.
Section 2: Other Common Questions
2.1. When are monies for quarterly taxes deducted?
All funds for a current payroll, including tax liabilities, are deducted one
day prior to the pay date.
2.2. Can we have more than one contact person?
Yes. Our payroll service allows your organization to have multiple
contacts. Typically a company will identify a Payroll Administrator
(responsible for running payroll) and a Payroll Approver (responsible for
final payroll approval). These individuals can be identified during the Start
Simple(TM) enrollment process. You may call Customer Service at
1-800-216-9522 for assistance, or send an email with your request to info@NeilsonFinancial.com.
2.3. Can the pay calendar be adjusted?
Yes. You can move the pay date for a particular payroll or to change your
entire payroll calendar. You can contact Customer Service at 1-800-216-9522 for
assistance, or send an email with your request to info@NeilsonFinancial.com.
2.4. What documentation is needed for you to process my
payroll?
Federal regulations require that NEILSON ADVISORY GROUP receive
complete and signed documentation before we can begin processing payroll.
Documents needed include: 1) Payroll Services EFT Agreement; 2) State Power
of Attorney (some may need to be notarized); 3) Tax Information
Authorization; 4) Proof of Prior Balances (or most recent QTD/YTD reports).
Additionally, we request that you provide the following information
shortly after being set-up as a customer: 1) Copies of quarterly and annual
returns; 2) Tax deposit coupons; 3) Copies of State Registrations; 4) SUI
Rate Change Notice. These documents will help facilitate future tax filings
and payments. If you have any questions, please call Customer Service at
1-800-216-9522 for assistance, or send an email with your request to info@NeilsonFinancial.com.
2.5. Can I submit pay adjustments for employees that
are separate from their salary?
Yes. Within our Employee Payroll Data screen you may make adjustments to
pay whether they are additional pay adjustment or one-time deductions. If you
need further assistance, please call Customer Service at 1-800-216-9522, or
send an email to info@NeilsonFinancial.com.
.
2.6. Can I track employees' hours/salaries to different
departments?
Yes. We can handle a range of job classifications levels that allows you
to report payroll information for different departments, divisions and/or
locations. This enables you to get a handle on labor expense allocations.
2.7. What reports are available to me?
- Payroll Preview
Report allows the Administrator and/or Approver to view the entire
payroll before it is processed.
- Employee Level
Paycheck Preview Report provides complete earnings, taxes and
deductions information by employee before the payroll is processed
- Payroll Summary details
complete earnings, taxes and deductions for each past payroll.
- Benefits Report outlines
the amount of paid time off (i.e. vacation/sick/personal) each employee
has earned/used for Period-to-Date AND Year-to-Date.
- Department Summary
Report provides at-a-glance review of employee costs by department,
division and/or location.
- Department Detailed
Report provides detailed department costs broken down by employee.
Other reports are being evaluated and prioritized for development based on
customer input. If you have a specific report you would like to see, please
call Customer Service at 1-800-216-9522, or send an email with your request
to info@NeilsonFinancial.com.
2.8. Can my completed payroll data be directly exported
into Excel/Quicken/Quickbooks?
No. Currently direct data exports are not available. Click
here for suggestions of how to use NEILSON ADVISORY GROUP’s payroll
data in Quickbooks.
2.9. Will NEILSON ADVISORY GROUP help me track and
accrue vacation, sick, and/or personal days?
Yes. Within the Employee Information screen, you will be able to adjust
the rate at which each employee earns paid time off such as vacation, sick
and personal time. You also have the ability to set a maximum number of
accrued days per employee.
2.10. Can an employee receive multiple paystubs or
paychecks within the same pay cycle?
Yes. This feature may be accessed from the Payroll Entry screen.
2.11. Can we process a separate pay run in addition to
the scheduled pay cycle?
Yes. This feature may be accessed from the Payroll Entry screen.
2.12. Can paychecks be reprinted if necessary? Will
that affect the check number sequence?
Yes. If your printer jams when printing a paycheck, or if the paycheck
becomes smudged or illegible during printing, you may reprint the check. Our
system prompts you to re-enter the check number if there is a printing error.
Therefore, your check number sequence will not be affected.
Don't forget to void and/or destroy the original mis-printed piece of
paper.
2.13 How do I obtain an Employer Identification Number
(EIN)?
A.You can submit an application for a federal Employer Identification
Number Form (SS-4) to the Internal
Revenue Service.
Download
Application
You may apply for and Federal EIN number by phone, fax or
mail. Complete the SS-4 form and then follow the application instructions to
apply. Call 1-866-816-2065 for more information.
2.14 How can I use data from NEILSON ADVISORY
GROUP payroll in my QuickBooks accounting software?
A. There are many ways you can use NEILSON ADVISORY GROUP’s payroll
data in your QuickBooks accounting software. We recommend using your Payroll
Preview from NEILSON ADVISORY GROUP, and following these simple steps.
1. Go to your Checkbook Register within QuickBooks
2. Create a check for a vendor called "Payroll Expense"
a. In the "Date"
field, enter the payroll date
b. In the "Number Type" field, enter EFT (for Electronic Funds
Transfer)
c. In the "Account" field, enter "Payroll Expense"
d. In the "Payment" field, enter the actual dollar amount shown as
the Amount Electronically Transmitted on your Payroll Preview.
3. If you need to print paychecks for employees, we suggest recording
these as separate checks within QuickBooks.
4. If your employees are reimbursed for their expenses within their
paycheck, we recommend using the "splits" function to record the
specific expense type and amount.
2.15 How can I order check stock to print
paychecks with NEILSON ADVISORY GROUP’s payroll service?
You can order Pre-Printed Laser Check Stock from Deluxe Checks at
1-800-336-4168 or Order
Online.
Product Number:081064
Priority Code:K06543
2.16 Can I run payroll for employees outside of
the United States?
Currently, NEILSON ADVISORY GROUP can only process payroll for
employees in the US, Puerto Rico, Guam and the Virgin Islands. We do not
adhere to foreign tax table that would enable us to process payroll in other
countries.
|
